FAQ

Théa Paris is a French fashion brand. We design our pieces in Paris and sell them to customers in the United States. We are a small direct-to-consumer brand — not a department store, not fast fashion. We source and curate our collection with production partners.

Théa Paris is a French auto-entreprise operated by DA COSTA FREITAS Julien, SIRET 923 677 108 00014.

Théa Paris
685 Route de la Forge
47700 Casteljaloux
France

Email: contact@theaparis.com
Phone: +33 6 29 05 01 95
Hours: Monday–Friday, 9 AM–6 PM CET

We sell to the United States. Orders ship to US addresses through fulfillment partners. You receive a tracking number by email when your order is dispatched. We do not operate our own warehouse and we do not publish a warehouse address.

Free standard shipping on all orders within the United States — no minimum, no hidden fees at checkout.

Most orders arrive within 7–10 business days after you place your order. You receive a tracking number by email when your order ships.

Not yet. We currently sell and ship to the United States only. International shipping will roll out as we expand — sign up to our newsletter to be notified.

Orders ship to the United States via fulfillment partners. Delivery is typically 7–10 business days after you place your order.

Check with neighbors and your local post office first — most missing packages are found within 2–3 days. If still missing, email contact@theaparis.com with your order number and we will open an investigation with the carrier.

Returns accepted within 30 days of delivery. Items must be unworn, in original packaging with tags attached. Return shipping costs are the responsibility of the customer. See our full Refund Policy.

Email contact@theaparis.com with your order number and reason. We reply within 1 business day with return instructions and the return address.

Once we receive and inspect your return, refunds are processed within 5–10 business days to the original payment method.

We do not process direct exchanges. Return the item for a refund and place a new order for the size or color you want — this is faster.

True to US sizing (0–14). Each product page has a detailed size chart with body measurements. If between sizes, take the smaller for a fitted look or the larger for a relaxed fit.

For tops and dresses: take the smaller for a closer fit. For pants: take the smaller for a tailored waist, the larger for more leg room. For shoes: take the smaller (elastic toplines stretch ~5 mm).

Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, Shop Pay, and PayPal. See our Payment Policy for details.

Yes. Payments are processed by Shopify Payments (PCI-DSS Level 1 certified). We never see or store your full card number.

At the moment you place the order, not when it ships.

Each product page has detailed care instructions. General rule: cold wash, hang dry. We do not recommend tumble drying unless the label says so.

Email contact@theaparis.com or call +33 6 29 05 01 95. We reply within 1 business day (Monday–Friday, 9 AM–6 PM CET). For press: add [PRESS] to the subject. For wholesale: [WHOLESALE].