FAQ

US Standard Shipping: 6–8 business days after a 1–2 day processing window. You receive a tracking number by email when your order ships.

Flat rate $15.99 anywhere in the United States — no surprise fees at checkout. We do not currently ship outside the US.

Not yet. We are a US-focused brand to keep delivery times fast and predictable. International shipping will roll out in late 2026 — sign up to our newsletter to be notified.

We ship from our US fulfillment partner in California. Most orders reach the East Coast in 6–7 business days, the West Coast in 4–6.

Please check with neighbors and your local post office first — most "missing" packages are found within 2–3 days. If still missing, email contact@theaparis.com with your order number and we open an investigation with the carrier.

Returns accepted within 30 days of delivery — item must be unworn, in original packaging, with tags attached. See our full Refund Policy.

Email contact@theaparis.com with your order number and reason. We reply within 2 business days with return instructions and the return address.

Once we receive and inspect your return, refunds settle to the original payment method in 5–10 business days. PayPal: 1–3 business days.

For size or color exchanges, return the item using the standard return process and place a new order for the size/color you want. This is faster than waiting for an exchange.

True to US sizing. Each product page has a detailed size chart with body measurements (bust, waist, hips, inseam) and the model's size. If you are between sizes, take the smaller for a fitted look or the larger for a relaxed fit.

All our pieces are designed and fit-tested across the full US 0–14 range, not just on a sample size 4. We are working toward extending to 16+ in late 2026.

For tops & dresses: take the smaller for closer fit. For pants: take the smaller if you want a tailored waist, the larger for more leg room. For shoes: take the smaller (our elastic toplines stretch ~5 mm).

Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, Shop Pay, and PayPal. See Payment Policy for details.

Yes — payments are processed by Shopify Payments (PCI-DSS Level 1 certified), the same standard used by major US banks. We never see or store your full card number.

At the moment you place the order, not when the order ships.

Designed in Paris. Manufactured in small-batch family workshops in Portugal, Italy, and Tunisia — partners we have visited in person. We use deadstock and OEKO-TEX / GOTS certified textiles wherever possible.

Each product has detailed care instructions on the product page. General rule: cold wash, hang dry. We do not recommend tumble drying or dry cleaning unless the label says so.

Yes. Our hero pieces (ballet flats, straight pants, crop top) are restocked every 6–8 weeks. Limited-edition drops are clearly marked as such on the product page.

Email contact@theaparis.com — we reply within 1 business day (Mon–Fri, 9am–6pm ET). For press or wholesale: same email with [PRESS] or [WHOLESALE] in the subject.

Théa Paris
584 Castro St #2080
San Francisco, CA 94114-2512
United States