FAQ

Théa Paris is a US-based online fashion brand offering a curated selection of minimalist, Paris-inspired women's clothing. We are a small direct-to-consumer brand — not a department store, not fast fashion. We source and curate our collection with production partners and fulfill orders through a US fulfillment partner.

Théa Paris
584 Castro St #2080
San Francisco, CA 94114
United States
Email: contact@theaparis.com
Phone: +1 (878) 309-6968
Hours: Monday–Friday, 9:00 AM – 5:00 PM PST

We work with a US fulfillment partner. Your order ships directly from our US warehouse to your address. You receive a tracking number by email as soon as the order is dispatched.

Free standard shipping on all orders within the United States — no minimum, no hidden fees at checkout.

Orders are processed in 1–3 business days, then shipped. Transit takes 7–10 business days. Total estimated delivery: 7–10 business days after you place your order. You receive a tracking number by email when your order ships.

Not yet. We are a US-focused brand to keep delivery times fast and predictable. International shipping will roll out as we expand — sign up to our newsletter to be notified.

All orders ship from our US fulfillment partner. Most orders reach the East Coast in 7–8 business days, the West Coast in 5–7.

Check with neighbors and your local post office first — most missing packages are found within 2–3 days. If still missing, email contact@theaparis.com with your order number and we will open an investigation with the carrier.

Returns accepted within 30 days of delivery. Items must be unworn, in original packaging with tags attached. Return shipping costs are the responsibility of the customer. See our full Refund Policy.

Email contact@theaparis.com with your order number and reason. We reply within 1 business day with return instructions and the return address.

Once we receive and inspect your return, refunds are processed within 5–10 business days to the original payment method.

We do not process direct exchanges. Return the item for a refund and place a new order for the size or color you want — this is faster.

True to US sizing (0–14). Each product page has a detailed size chart with body measurements. If between sizes, take the smaller for a fitted look or the larger for a relaxed fit.

For tops and dresses: take the smaller for a closer fit. For pants: take the smaller for a tailored waist, the larger for more leg room. For shoes: take the smaller (elastic toplines stretch ~5 mm).

Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, Shop Pay, and PayPal. See our Payment Policy for details.

Yes. Payments are processed by Shopify Payments (PCI-DSS Level 1 certified) — the same security standard used by major US banks. We never see or store your full card number.

At the moment you place the order, not when it ships.

Each product page has detailed care instructions. General rule: cold wash, hang dry. We do not recommend tumble drying unless the label says so.

Email contact@theaparis.com — we reply within 1 business day (Mon–Fri, 9:00 AM–5:00 PM PST). For press: add [PRESS] to the subject. For wholesale: [WHOLESALE].